telephone call answering service

Working as a seamless extension of your company, incoming calls are answered by a friendly, professional Re: Messaging service agent with your corporate greeting and managed according to your instructions.

Whether you have a Vancouver, British Columbia, Canada, or International office, we can answer all incoming calls, just unanswered calls, or all calls temporarily forwarded to our call centre. Messages can be delivered to you by email, fax, pager, or voice mail.

answer all incoming calls

• Your main business number is permanently call forwarded to our call centre. All incoming calls are answered around the clock. You have the option of having us locate you to patch the call through, or have the caller leave a message. You can specify certain hours for your instructions or leave different instructions for different callers or types of inquiries. This is a great option for independent professionals who are frequently with clients and don’t want to be interrupted.

answer unanswered call (overflow)

• All calls are first directed to your main business number. If the caller gets a busy signal or the call is not answered after a specified number of rings, the call is automatically forwarded to our call centre. This option is particularly suited to situations where there is high call volume at peak times.

answer temporarily forwarded calls

• Calls are normally directed to, and answered by your office. When you want calls answered by us, you forward your main business line to our call centre. This is a great option for covering meetings, breaks, evenings & weekends, or anytime that your office staff is unavailable to take calls. This option works well for offices where there is only one in-house receptionist or a multi-tasking support staff.

As a Re: customer you can rest assured that our messaging agents are adding value to your business - improving customer service, giving you more uninterrupted time to do what you need to do, enhancing your professional image with our award winning service, ensuring that urgent matters are brought to your attention immediately, and leaving routine messages for you to deal with on your own timetable.

Our customized call management solutions are as unique as you are. Fill out our brief Assessment Form or call now to speak to a message management expert that will design a plan to help you become more efficient and more effective.